Returns and Refunds
Refund & Returns Policy
Last updated: 10 September 2026
We hope you love your GUMMYT order. However, if you change your mind, you may request a return in accordance with the policy below.
All returns must be arranged directly with our support team by emailing support@gummyt.com. We do not operate an automated returns process or returns portal.
Please do not send any products back to us until you have contacted us and received return instructions.
Returns
If you change your mind about an eligible online purchase, you must contact us at support@gummyt.com within 14 days of receiving your order to tell us that you wish to cancel and return it.
Once you have notified us, you will have a further 14 days to return the eligible products to us. This reflects the cancellation periods applicable to eligible UK distance purchases.
To request a return, email support@gummyt.com and include:
- Your full name
- Your order number
- The product(s) you wish to return
- Confirmation that the product remains unopened and sealed
Our support team will review your request and, if the product is eligible for return, provide you with the relevant return instructions and return address.
Do not return your order to us without first contacting support@gummyt.com.
Opened Products
As GUMMYT products are consumable supplements, products supplied sealed that have been opened or unsealed cannot be accepted as change-of-mind returns where the applicable health or hygiene exception applies.
Please check that you are happy with your order before breaking or opening the product seal.
This restriction does not affect your statutory rights if your product is faulty, damaged, incorrectly supplied or not as described. UK guidance recognises an exception to change-of-mind refunds for sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Return Postage
For change-of-mind returns, you are responsible for the cost of returning the product to us.
We recommend using a tracked delivery service and keeping your proof of postage until your refund has been completed.
If the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, please contact support@gummyt.com before returning anything so that we can arrange the appropriate resolution.
Refunds
Once we receive your return, we will inspect it to make sure it meets our return requirements.
If your return is approved, your refund will be issued to your original payment method.
For an eligible cancellation, your refund will include the amount paid for the returned product and the cost of our standard outbound delivery service, where required by law.
If you chose an upgraded or more expensive delivery option, we are only required to refund an amount equivalent to our standard delivery charge.
Refunds will be processed without undue delay and, where applicable, no later than 14 days after we receive the returned goods or evidence that you have returned them, whichever occurs first. Your bank or payment provider may take additional time to show the refund in your account.
Damaged, Faulty or Incorrect Orders
If your GUMMYT order arrives damaged, faulty, incorrect or not as described, please email support@gummyt.com as soon as possible.
Include your:
Order number, full name, description of the problem, and photographs of the product and packaging where relevant.
Our support team will review the issue and provide instructions on what to do next.
Please do not dispose of or return the product before contacting us, unless we tell you to do so.
Where a product is faulty, not as described or does not do what it is supposed to do, your statutory consumer rights apply.
Missing Orders
If your order has not arrived within the expected delivery timeframe, please email support@gummyt.com with your name and order number.
We will investigate the delivery and contact you with the next steps.
Exchanges
We currently do not operate an automated exchange service.
If you have ordered the wrong product or would like to discuss an exchange, please contact support@gummyt.com before returning anything.
Our team will let you know what options are available.
How to Start a Return
Returns must be initiated manually by email.
Email us at:
Please include your full name, order number and the product you would like to return.
Our support team will confirm whether your return is eligible and provide you with the return instructions.
Sending a product back without contacting us first does not constitute a return request and may delay our ability to identify and process your return.
Your Statutory Rights
Nothing in this Refund & Returns Policy is intended to limit or exclude any rights you have under applicable UK consumer law.
Where your statutory rights provide you with additional rights or remedies, those rights will continue to apply.
For further information on UK consumer return and refund rights, you can refer to UK Government guidance on returns and refunds.
Questions about a return?
Contact us at support@gummyt.com and our support team will help you with the process.