Shipping and Delivery
Shipping & Delivery Policy
Last updated: 10 September 2026
We want your GUMMYT order to reach you as quickly and smoothly as possible. This Shipping & Delivery Policy explains how we process, ship and deliver orders.
Order Processing
Orders are typically processed within 24 hours of being placed.
Processing includes confirming your order, preparing your products for shipment and handing your parcel over to our shipping partner.
Please note that processing time is separate from the estimated delivery time.
Orders placed during particularly busy periods, public holidays or other exceptional circumstances may take slightly longer to process.
Shipping Method
GUMMYT orders are shipped using our dedicated fulfilment and shipping partner, Bestfulfill.
Once your order has been processed and dispatched, it will begin its journey to the delivery address provided during checkout.
Where tracking is available, you will receive tracking information so you can follow the progress of your delivery.
Estimated Delivery Times
Our current estimated delivery time is:
United Kingdom: 7–12 days
United States: 7–12 days
Australia: 7–12 days
Canada: 7–12 days
These delivery estimates begin after your order has been processed and dispatched.
With our standard 24-hour processing time, customers should therefore generally allow approximately 8–13 days from placing an order to delivery.
Delivery times are estimates rather than guaranteed delivery dates. Delays can occasionally occur due to customs, local postal networks, weather, public holidays, high shipping volumes or other circumstances outside our reasonable control.
Tracking Your Order
If tracking is available for your shipment, tracking details will be sent to the email address you provided when placing your order.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
If your tracking has not updated for an extended period or you believe there is an issue with your delivery, contact us at support@gummyt.com.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your address before completing checkout.
If you notice an error after placing your order, contact support@gummyt.com as soon as possible. We will try to help, but once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer, except where applicable law requires otherwise.
International Orders & Customs
Orders shipped internationally may be subject to customs processing when entering the destination country.
Customs procedures can occasionally cause delays beyond our estimated delivery timeframe.
Where applicable, customers may also be responsible for import duties, taxes, customs fees or other charges imposed by their country or local authorities, unless these charges were collected from you at checkout or we have expressly stated that they are included.
GUMMYT does not control customs processing times or charges imposed by local authorities.
Delayed Orders
While we aim for delivery within 7–12 days after dispatch, occasional delays can happen.
If your order has not arrived within the expected timeframe, please contact:
Include your full name and order number so our support team can investigate your shipment.
Please note that delivery enquiries are handled directly by our support team and are not an automated process.
Lost or Missing Orders
If tracking indicates that your parcel may be lost, or your order has not arrived after a reasonable period beyond the estimated delivery window, please contact support@gummyt.com.
We will investigate the shipment with our fulfilment/shipping partner and determine the appropriate next step.
If an order is confirmed as lost in transit, we will provide an appropriate remedy in accordance with your applicable consumer rights.
Damaged Deliveries
If your order arrives damaged, please contact support@gummyt.com as soon as possible.
Include your order number, a description of the problem and, where possible, clear photographs showing the product and shipping packaging.
Please do not dispose of damaged products or packaging until our support team has reviewed your request and advised you on what to do next.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
The amount may vary depending on your delivery destination and the shipping service available for your order.
Questions About Your Delivery?
For any questions about shipping, tracking or delivery, please contact:
Our support team will review your order and help resolve the issue.